Returns/Exchanges: Faulty wines may be returned for a refund or exchange only if the defective wine accompanies the request (no empty bottles please!). Receipt is required unless you are registered in our system and we can access your purchase history.
We do everything in our power to ensure our wines are of the finest quality available, but we cannot in any way guarantee wine older than 10 years of age. Therefore, wines 10 years old and older are at the buyer’s risk and not returnable.
Merchandise must be accompanied by a receipt and be returned within 30 days of purchase. All book sales are final.
Age: You must be 21 years or older to purchase or receive wine orders.
Shipping Weather: We monitor weather in transit closely. We will ship to most of the US October to December, depending on weather. We always attempt to notify you prior to shipping and contact you via email with your tracking number. Please let us know if you anticipate not being able to receive your order during these times.
State Restrictions: Many states restrict the shipment of wine. We comply with all state laws: minors are forbidden to receive or ship wine, please check with us to see if we currently ship to your location.
Adult Signature is Required: All wine deliveries require an adult signature; consider having your order shipped to a daytime business address.
Accuracy: Please make sure your address, telephone number and zip code are perfectly accurate and that you have correctly marked if it is a residential or commercial delivery. We cannot be responsible for inaccurate shipping details.
Shipping Minimum Order: Due to increased costs of bonding, licensing, tax registration and reporting, we require a minimum order of 3 bottles for all shipped orders.
WSET Class refund policy:
In the event a course is canceled by WineKnow, the school will refund 100% of tuition paid and all shipping fees.
A full tuition refund will be granted for cancellations received less than five business days after the initial payment is received (minus shipping fees). For cancellations received more than five days after payment, the school will retain all relevant course fees, but will refund tuition costs as follows:
|Amount of training completed||Percentage of tuition refunded|
|Up to 10%||90%|
|10% – 25%||75%|
|25% – 50%||50%|
|More than 50%||0%|
WineKnow LLC does not discriminate against students or potential students on the basis of race, creed, color, national origin, sex, veteran or military status, sexual orientation, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability. Our facility is ADA compliant. If you require special accomodation, please email Karen.
NOTICE TO THE BUYER:
Do not sign the student registration agreement before you read it or if it contains any blank spaces. This is a legal instrument. All pages of this contract are binding. Read both sides of all pages before signing. You are entitled to an exact copy of the agreement, school catalog, and any other papers you may sign, and are required to sign a statement acknowledging receipt of those.
CANCELLATION OF CONTRACT:
If you have not started training, you may cancel this contract by submitting written notice of such cancellation to the school at its address shown on the contract. The notice must be postmarked no later than midnight of the fifth business day (excluding Sundays and holidays) following your signing this contract; the written notice may also be personally or otherwise delivered to the school within that time. In event of dispute over timely notice, the burden to prove service rests on the applicant.
UNFAIR BUSINESS PRACTICES:
It is an unfair business practice for the school to sell, discount, or otherwise transfer this contract or promissory note without the signed written consent of the student or his/her financial sponsors if he/she is a minor, and a written statement notifying all parties that the cancellation and refund policy continues to apply.
This school is licensed under Chapter 28C.10 RCW. Inquiries or complaints regarding this private vocational school may be made to: Workforce Training and Education Coordinating Board · 128 – 10th Avenue Southwest · Olympia, Washington 98504 · 360-709-4600 · email@example.com
This school is licensed under Chapter 28C.10 RCW. Inquiries or complaints regarding this private vocational school may be made to: Workforce Training and Education Coordinating Board, 128 – 10th Avenue SW, Olympia, Washington 98501. Phone: 360-709-4600 Email: firstname.lastname@example.org Web: wtb.wa.gov Complaint forms are located at: http://wtb.wa.gov/PCS_Complaints.asp